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Student Activity Service Standards

Our services are available throughout the year. During term time the workspaces in Stoke & Stafford are open week days from 9am- 8pm (shorter hours operate during vacation periods). Student Activities Staff are generally available throughout the week for pre-booked appointments or drop in sessions at both sites. Click here to contact a member of staff.

We aim to ensure that all students have access to accurate advice, information and where possible the relevant resources to enable them to run their activity successfully. We will provide advice, support and representation, as appropriate, to assist students in resolving problems. We will monitor issues on which we can take positive initiatives to benefit students and strive to ensure that our service achieves the highest possible standards.

Our main aims

  • To provide and/or support a range of activity opportunities for students;
  • To widen access & levels of involvement in activities;
  • To provide the means for students to access information, resources, & funding to support those activities; and
  • To actively recognise the achievements and development of students.

How do we provide this?

  • Sports clubs (social, recreational, competitive)
  • Societies (like cultural, religious, interest, political)
  • Volunteering (InVOLved)
  • Activity funding policies
  • General support and advice for other opportunities on & off campus

You can expect us to:

  • Offer access to a staff member by phone or email within 2 working days or a fixed face to face appointment within five working days during our normal term time opening hours.
  • Complete most follow up work within five working days, except insurance applications which can take up to 10 working days as this is provided by an external broker.
  • Answer your enquiries as completely as possible when you first make contact. If further research is required you will be advised of this, and given a clear indication of how long this will take.
  • Provide accurate and relevant guidance, advice, information and provision of resources that will empower you to run your activity successfully.
  • Maintain up to date info and resources online
  • Assist with your enquiry via the telephone, post or e-mail should you be unable to come into the activities office.
  • Treat you in a professional manner.
  • Withdraw our service if students become abusive, violent or threatening, or whose behaviour contravenes equal opportunities or our code of conduct.
  • Acknowledge our duty of care in all the work that we do.
  • Suspend our service to individuals and/or a specific club/society if you fail to fulfil what is expected of you. 

You are encouraged to:

  • Give us feedback on any action you have taken or any event you have attended.
  • Complain to us when you are not satisfied with our service. Please email the Activities Manager who will work through the complaints procedure with you to resolve your issues.
  • Let us know when we have provided a good service. We welcome positive feedback.

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