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UNIVERSITY DEBTS
 

WHAT IS CLASSED AS A UNIVERSITY DEBT?

Few people go through Higher Education without owing the University money at one time or another.  This can be Library fines, money owed to a University Faculty or Service or:

Tuition fees:

These are payable in full at or before enrolment unless your Local Education Authority (LEA) or another third party acceptable to the University has agreed to pay these on your behalf.  Your student support notification from your LEA should state whether or not you are responsible for paying your tuition fees.  A copy of this should be given to the University Finance Department so that they know whom to invoice for your tuition fees.   If you are still in the process of being assessed by your LEA once you have enrolled, it is important that you inform the University Finance department of this. 

If you are responsible for paying your own fees these can be paid in three equal instalments (at enrolment, 21st January and 15 April) or by monthly direct debits (normally between November and May).  Where no instalment arrangement has been agreed, accounts will become due 28 calendar days after the date on which the invoice is raised. 

If your employer is paying your tuition fees, these become payable in full at or before enrolment.  Where students have provided a letter from their employer accepting responsibility for tuition fees, invoices will be raised payable by the employer sponsor.  Accounts will become due 28 calendar days after the date on which the invoice is raised.

Accommodation fees:

You will be invoiced for these as soon as it is possible after you have registered in University managed residential accommodation.  The University will also provide an opportunity for students or their parents to pay accommodation invoices at the University Intake Weekend.  If payment is made within 28 days of the date on which the invoice was raised, then you will receive a 2.5% discount on the total rent payable.  If you are unable to pay immediately, payment may be made by 3 equal instalments at the beginning of each term or by 7 monthly direct debits between November and May. 

WHAT ACTION WILL THE UNIVERSITY TAKE IF I HAVE ANY OF THESE DEBTS?

If your account remains outstanding at the date payment becomes due, action will be taken to gain payment.  This will include letters to your local and (if appropriate) home address.  The University may also refer an outstanding account onto its Solicitors for appropriate legal action to recover the debt.

If you have made an agreement to pay either tuition fees or accommodation fees by instalments, then the above procedures will only commence after a payment has been missed.

WHAT IF I DON’T AGREE WITH THE BILL THE UNIVERSITY HAS SENT ME?

Inform the University Finance Department of the problem as soon as possible and ask them to suspend recovery action until any queries are resolved. 

WHAT IF I CAN’T PAY AS QUICKLY AS THE UNIVERSITY WANTS?

If you are concerned that you may get into, or are in, debt to the University and/or have other outstanding debts, contact the University Finance Department.  They may be able to agree a repayment schedule with you.  Also, seek advice from the Student Advice Centre (SAC).  We offer a comprehensive debt counselling service and budgeting advice and we can assist with applications to the University Access to Learning Fund (although please note that help from the Fund is discretionary and they cannot pay any tuition fees owed) as well as advise you of any trusts or charities that you can apply to for help. We can also check that you are receiving everything that you are entitled to financially and can assist in negotiations with the University Finance Department and Solicitors. We can be contacted at Stoke on (01782) 294469 or at Stafford on (01785) 353425.

WHAT IF I INTERMIT OR WITHDRAW FROM THE UNIVERSITY?

Contact the University Finance Department regarding any outstanding fees. The amount of tuition fees you will be liable for is dependent upon the time of year that you leave.  Please note that if you have applied for a tuition fee loan from the Student Loans Company and you intermit or withdraw before the end the 01 December, you will not be eligible to receive your tuition fee loan to pay your tuition fees.  This means that you will be responsible for paying any tuition fees owed yourself.  Please contact the University Finance Department or the Student Advice Centre for further information. 

You will also be liable for any accommodation fees up until the day that you are released from your contract and will therefore need to contact Residential Services in writing  to ask them to be released as well as to explain why.  If they are satisfied that you are withdrawing from your course, they will normally release you. 

WHAT IF THE UNIVERSITY SAYS I WON’T BE ALLOWED TO STAY ON THE COURSE AS A RESULT OF DEBT?

Consult the SAC as soon as this is mentioned – this means things have become really rather serious.

TOP TIPS:

• Don’t ignore invoices.  They won’t go away!
• If you are not in debt now but think you may run into difficulties, try to plan in advance.  Talk to the University Finance Department or the Student Advice Centre.  Communication is the key to preventing problems.

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