What do we do?

We provide advice and information on a wide range of subjects. There is no hidden agenda - we aim to deal with whatever you bring to us. We have up to date information on grants, benefits, housing law, course regulations, legal matters etc. if we can't help personally we will invariably know someone who can. We also run the Money Doctors service. Click here for further information.

 
Our advice is given free of charge and is completely confidential. We strive to be non-judgmental and operate an equal opportunities policy. We believe in empowerment. We will not tell you what to do, but present you with a range of possible options and do what we can to enable you to resolve whatever difficulties you are experiencing.

Click here for a guide to how we work. If you decide we're not the right service for your needs, click here for a guide to other services you might find useful.

Online Advice Guide

ASK ALF	INTERNATIONAL STUDENTS	BULLYING	ACADEMIC
HOUSING	STUDENTS WITH DISABILITIES	CRIME

Student Advice Surgery on OMG Radio

Podcasts of our advice surgeries on OMG Radio are available for you to download. Please click HERE to go to the OMG homepage.

What do we offer?
 

Appointments
These are available every morning except Wednesdays from 10am during term time. The Appointment lasts for 30 minutes. Please make an appointment at the Student Advice Centre reception desk or the Information Centre if the Student Advice Centre is closed.

Drop-in Sessions
Stoke          These are usually available every afternoon except Wednesdays from 1.00pm to 2.15pm during term time. Stafford      Monday & Tuesday: 10am - 11.45am & 1pm - 2pm.
                    Thursday: 1pm - 2.15pm

Occasionally due to advisers having other commitments, Drop-Ins may be reduced, so we advise you to ring and check times. Each Drop-In lasts for 10 minutes. The Drop-Ins work on a first come first seen basis and you can not book a Drop-In. If you have a query then just come along in the afternoon for the sessions.

Victim Support Clinic
If you would like to speak to a Victim Support counsellor, please contact the Student Advice Centre receptionist who can arrange an appointment for you.
 

Our Opening Times

Student Union Information Centre can also assist with appointments outside of these hours and are available Monday to Friday 9.00am to 8.00pm (closes at 5pm during vacation periods).

Student Advice Centre Policies:

The following links are the operating policies of the Advice Centre. They explain the principles by which we work, what you can expect from our service and what we expect from you as a client.

•  Code of Practice
•  Confidentiality Policy
•  Non-attendance of appointments policy
•  Complaints Policy
•  E-mail Policy
•  Equal Opportunities Policy
 

Contact Us

You can contact us by phone:
Stoke: Advice Centre - 01782 294469 or Information Centre - 01782 294629

Stafford: Advice and Information Centres - 01785 353425 or Information Centre - 01785 353311

or via e-mail - sac@staffs.ac.uk (individual specific enquiries only)
Please note, although e-mails are checked on a regular basis you will not get an immediate response. If your enquiry is urgent please telephone or call in to see us in person. Our e-mail service is only available to students who are unable to attend the Student Advice Centre in person.

or in person or by post

Stoke: Student Advice Centre (Above the Ember Lounge), College Road, Stoke-on-Trent, ST4 2DE

Stafford: Student Advice Centre, (along engineering corridor) Beacon Building, Beaconside, Stafford, ST18 0AD