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Advice

student advice centre

The student advice centre provides free, factual, confidential, independent  and impartial advice. We aim to empower students to create their own best experience.

Our Reception Opening Times

Day Stafford Stoke
Monday 9am - 5pm 9am - 8pm*
Tuesday 9am - 5pm 9am - 8pm
Wednesday 9am - 5pm 9am - 8pm
Thursday 9am - 5pm 9am - 8pm
Friday 9am - 5pm 9am - 8pm

  * Term time only- shorter hours apply in vacation periods

You can contact the student advice centre by coming and seeing us in an open access session (ring ahead or pop in to our reception to be allocated a timeslot on the day you contact us; subject to Adviser availability), via telephone, via email and by live chat Our open access sessions take place between 10 and 3 Monday-Friday, sessions tend to be filled fairly quickly so please contact us as early in the day as possible.

Stoke
Student Advice Centre (Above the Ember Lounge),
College Road,
Stoke-on-Trent,
ST4 2DE

Tel: 01782 294629

Student Advice Centre: sac@staffs.ac.uk

What do we offer?

The Student Advice Centre offers open access sessions. These will run on a daily basis, usually from 10 to 3 each week day.You will need to contact the Advice Centre reception to reserve a time slot on the day you wish to be seen. 

Occasionally due to advisers having other commitments, open access session availability may be reduced; so we advise you to ring and check first, especially if you are travelling any distance.

We also offer information about different topics on our website, this can be found by clicking here.

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Student Advice Centre Policies

The following links are the operating policies of the Student Advice Centre. They explain the principles by which we work, what you can expect from our service and what we expect from you as a client.

Code of Practice

Confidentiality Policy

Complaints Procedure

Open Access Guidance  

Email, Telephone and Livechat Policy

Equal Opportunities Policy

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