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student advice centre

 

 

 

What do we do?

We provide advice and information on a wide range of subjects. There is no hidden agenda - we aim to deal with whatever you bring to us. We have up to date information on grants, benefits, housing law, course regulations, legal matters etc. if we can't help personally we will invariably know someone who can. We also run the Money Doctors service. Click here for further information.

Our advice is given free of charge and is completely confidential. We strive to be non-judgmental and operate an equal opportunities policy. We believe in empowerment. We will not tell you what to do, but present you with a range of possible options and do what we can to enable you to resolve whatever difficulties you are experiencing.

Click here for a guide to how we work. If you decide we're not the right service for your needs, click here for a guide to other services you might find useful.

What do we offer?

The Student Advice Centre offers a combination of 30 minute appointments, which must be pre-booked. We also provide 10 minute drop-in sessions. The drop-ins work on a first come first seen basis, and cannot be pre-booked.

Occasionally due to advisers having other commitments, appointment and drop-in availability may be reduced; so we advise you to ring and check first, especially if you are travelling any distance.

We also offer information about different topics on our website, this can be found by clicking here.

Victim Support Clinic
If you would like to speak to a Victim Support counsellor, please contact the Student Advice Centre receptionist who can arrange an appointment for you.
 

Our Opening Times

Day Stafford Stoke
Monday 9am-4pm 9am-4pm
Tuesday 9am-4pm 9am-4pm
Wednesday 9am-4pm  9am-4pm 
Thursday 9am-4pm 9am-4pm
Friday 9am-4pm 9am-4pm

The advice centre is open between the times stated, although it might not always be possible to see the advisor at the time when you get to the advice centre
Student Union Information Centre is available outside of these hours for general enquiries, and is available Monday to Friday 9.00am to 8.00pm (closes at 5pm during vacation periods).


Student Advice Centre Policies:

The following links are the operating policies of the Advice Centre. They explain the principles by which we work, what you can expect from our service and what we expect from you as a client.

•  Code of Practice
•  Confidentiality Policy
•  Non-attendance of appointments policy
•  Complaints Procedure
•  E-mail Policy
•  Equal Opportunities Policy
 

Contact Us

By Phone: 01782 294469

Via Email: sac@staffs.ac.uk (individual specific enquiries only)
Please note, although e-mails are checked on a regular basis you will not get an immediate response. If your enquiry is urgent please telephone or call in to see us in person. Our e-mail service is only available to students who are unable to attend the Student Advice Centre in person.

In person or By post:

Stoke: Student Advice Centre (Above the Ember Lounge), College Road, Stoke-on-Trent, ST4 2DE

Stafford: Student Advice Centre, Beacon Building, Beaconside, Stafford, ST18 0AD

 

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