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Terms and Conditions  

By accessing this site you accept and agree to the following terms:-

Whilst every effort has been made to ensure the accuracy of information displayed on this site no warranty or representation is given as to its quality, accuracy or completeness. It is the responsibility of the user to judge the accuracy of information before relying on it in any way.

Staffordshire University Students' Union will accept no responsibility for any loss or damage of whatever nature arising out of the use of, or inability to use, this site, or from any error or omission in information contained in the site. Staffordshire University Students' Union reserves the right to amend or otherwise alter the information displayed on this site. Any links to other websites provided by this website have been included for convenience only and Staffordshire University Students' Union accept neither responsibility nor liability for the contents of any linked website. The inclusion of any link does not imply endorsement by Staffordshire University Students' Union of any linked website or its provider. Copyright in the content of the site and Staffordshire University Students' Union trade marks logos and brands contained in the site belongs to Staffordshire University Students' Union. Users are permitted to download and store (on a temporary basis) any of the contents of this site provided this is solely to view such contents using a personal computer. Users are forbidden to permanently copy or store or in any way redistribute the contents of this site. The access, downloading and/or use by any person of the contents of this site or anything available from this site are entirely at the user's own risk. Members of Staffordshire University Students' Union may however download and copy documents expressly presented as downloadable for the use of members.
 

Cookies

The website requires the use of two persistent cookies, which under Regulation 6 of the UK Privacy and Electronic Communications Regulations, must be declared to the website's users. The first cookie the website uses is for statistical purposes and is a cookie utilised by Google Analytics. All the information recorded is anonymised and is purely used to help the Union understanding the usage of its website better. The second cookie, which is purely optional, will be placed on your computer if you select the 'Remember Me' option, which is available on certain login panels. Apart from these the Union does not knowingly place any other cookies onto your device. If you discover otherwise, please contact us at union@staffs.ac.uk.

 

 

TERMS FOR PARTICULAR AREAS OF THE SITE

 

Live Chat

 
  1. At the time of your 'chat' you may request a transcript of the conversation by pressing the printer or envelope icon at the top of the chat window.
  2. Neither the Students' Union nor any of its affiliates shall be liable for any direct, incidental, consequential, indirect, or punitive damages arising out of advice given during a LiveChat conversation. 
  3. Staffordshire University Students' Union will keep a transcript of every 'chat' had through LiveChat. This transcript will be kept for 24 months at The Union and will be used for training and quality evaluation, and in the event of a users complaint in relation to the LiveChat service.
  4. All LiveChat conversations are completed over a secure transmission and are confidential between the "caller" and The Students' Union, unless express permission is given by the "caller". However, if there is risk of someone being harmed or other unlawful activity, we may have to pass some details onto the authorities.
  5. Furthermore, when you are using LiveChat, please do not transmit any unlawful, threatening, libellous, defamatory, obscene, pornographic or profane material, or any material that could constitute or encourage conduct that would be considered a criminal offence or violate any law.

   

Online Sales Refund Policy 
 

Claims for refunds must be made within 2 weeks of the Online transaction via www.staffsunion.com. Any payment will be at the discretion of Staffordshire University Students’ Union.  It is not standard procedure to issue refunds unless the Union is in breach of the advertised product.

Clubs and Societies - Enquiries regarding refunds should be made in the first case to the Student Activities Officer studentactivities@staffs.ac.uk who will respond to your enquiry within 5 working days.

Events - Enquires regarding refunds should be made in the first instance to the Commercial Services Officer commercialservices@staffs.ac.uk who will respond to your enquiry within 5 working days.

If a refund is sanctioned, the monies will be paid to the individual by BACS if the individual is on the Students’ Union payroll system, or by cheque, within 10 working days of approval of the refund claim.

Staffordshire University Students’ Union reserves the right to refund any product and remove membership where applicable or request change in membership type where purchaser doesn't fulfil the correct criteria in line with the Unions Policies and Practices.


 

Clubs & Societies Membership

 

Membership Fee Inclusions

Prior to signing up to a Club or Society speak to the Committee to find out what your membership includes and if there are any further expenses throughout the year. The membership fee usually covers the core costs of your chosen activity such as transport, entry fees, affiliation fees, etc. This year the Union is sponsoring all student members* by 50%, which means that the cost of joining all clubs and Societies, is half what it actually coasts to run the group.
Membership fees do not include the cost of social events, personalised clothing, tours, etc.

*Up to a maximum membership target set at the start of the year for the club or society

Personal Accident Insurance
 

Members to most sports clubs* and some societies have paid a £3.00 premium to cover any Personal Injury which may occur whilst taking part in a recognised Union activity. Cover is 24 hours a day, 365 days a year & world wide. This policy is held with Endsleigh Insurance (Brokers) Ltd. and is “The BUSA Personal Accident Insurance Plan for Students” (Platinum Cover).   The policy provides protection ‘anywhere in the world whilst taking part in organised events (either by the Students’ Union or the University) or training and practise sessions; Whilst travelling to and from any of these activities.
The cover includes:

 

Type of Cover
 
Cash Benefit
Accidental Death
£10,000
Permanent Disabling Injuries
Up to £50,000
Temporary Total Disablement
£30 per week (excl. first 7 days)
Dental Injury
Up to £500 (excl. first £25)
Hospital Confinement
£20 per day (maximum 90 days)
Additional Travel Expenses
Up to £100 (minimum claim £25)
Repatriation
  • Cost of private ambulance to local hospital
  • Travel costs to home address following discharge from hospital
 
 
Unlimited
 
£100
  • Loss of Earnings
Up to £50 per week (Excluding the first 7 days)
  • Examination Re-sit expenses
 
 
  • Exam fees
  • Travel costs & accommodation while re-sitting
Up to £2500 (Only applies when more than 12 consecutive weeks of study have been missed and the academic year has to be re-taken)
Up to £50
Up to £200
Full details are available from Student Activities on Request
 

Should you suffer an injury whilst taking part in an insured activity;

1.       Report the incident to the Students' Union, via the main reception, the Student Activities offices or the Sports Centre. 
2.       Complete a Students Union Accident Report Form and provide proof of your membership to the Club or Society in question.
3.       Discuss your claim with a member of Student Activities staff who will be able to advise you. (A successful claim will depend on the nature of the injury or loss and factors relating to “compensation” for hospitalisation, expenses incurred, see above)
4.       Complete an Endsleigh Insurance Claim Form available via the Student Activities Office.
 
*The exception being where equivalent insurance is provided by a National Governing Body to which the club is affiliated. In such cases please see the relevant NGB’s website for details of the cover provided
 

Service Standards

All Club or Society members can expect to receive;

  • The opportunity to attend regular meetings, events, activities, trips and socials as arranged.
  • The opportunity to stand for a committee position or vote in their elections (Staffs students only)
  • For Sports Club – to attend regular training sessions and have the opportunity to be selected for the teams.
 

Activity Members’ Code of Conduct

When joining a club or society you are agreeing to abide by the constitution, general rules, regulations and policies of Staffordshire University Students’ Union (All policies are available here) and also the Activity Members Code of Conduct which sets out the level of behaviour & discipline expected of all Club & Society members.
 

Complaints

 

Complaints about anything relating to Club or Societies can be made by emailing the Student Activities Manager Jonathan Pace (j.pace@staffs.ac.uk) or by completing a complaints form with any member of the Students’ Union’s Front of House team.
 

These terms shall be governed by English law and are subject to the exclusive jurisdiction of the English Courts. Nothing in these terms shall exclude liability for fraudulent misrepresentation. 

 

Smartphone App

Get the student experience on your phone. Staffordshire University Students' Union presents a handheld guide to your hottest news, photos, videos and events. You'll also find details for a range of clubs and societies you might enjoy.


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