Complaints Management | Students' Union Team Intranet
Here at the Students Union, our vision is that every Student will be Proud to be Staffs. We work tirelessly in our community to achieve this vision but occasionally, things do not go to plan. With our people at our heart, we have a complaints process in order to try and turn around negative experiences whenever they occur.
There are four key resources relating to management of complaints:
- Bye Law 10: Member Complaints Procedure
- Students' Union Complaints Process
- Staffordshire University Complaints Process
- Students' Union Employee Greivance Procedures
Bye Law 10: Member Complaints Procedure
The way in which we handle complaints is outlined by the Students' Union Byelaw 10, Membership Complaints Procedure.
You can access this here
Students' Union Complaints Process
Should a Students' Union member or member of the public wish to make a complaint about Staffordshire University Students' Union, this should be logged initially via the online Complaints Form.
You can access this here
Staffordshire University Complaints Process
Complaints relating to Staffordshire University should be directed through their complaints management process. Support for students wishing to place a complaint with the University may be available via the Student Advice Centre.
For more information, view the University's public guidance here.
Students' Union Employee Greivance Procedures
Should a Students' Union employee wish to make a complaint about a fellow employee, then that should be handled via the Employee Greivance Procedure.
You can access this here