What does the Student Advice Team do?

We are here to represent your academic interests by empowering you to make the right decisions for your circumstances, including around student finance, money, housing and academic issues.

We can also advise and represent you during formal university proceedings, whether that's for Academic Conduct, Student Conduct or Fitness to Practice cases. It's really important that you contact us as soon as you have been made aware of any allegations made against you so that we can help. You are entitled to representation and we are here for you, so please contact us if you are facing conduct or disciplinary proceedings. 

To get general advice via email, get in touch with us at studentadvice@staffs.ac.uk 

If you are looking to book an appointment and speak with us, you can now book online using this form. New appointment slots are released each day and you can book a few days in advance. 

Our service is free, confidential, independent and impartial.

What can I get advice on?

  • Student Finance
  • Benefits
  • Financial Hardship & Crisis
  • FoodHub
  • Guidance on Academic Regulations
  • Exceptional Circumstances
  • Academic Conduct
  • Complaints and Appeals
  • Checking Tenancy Agreements
  • Council Tax
  • Issues with landlord/ other tenants
  • Tenancy Deposits

We can represent and advocate with things like:

  • Fitness to Practice/ Study
  • Student Disciplinary Procedure
  • Academic Conduct Procedure

How do I contact the Student Advice Team?

To book an appointment, fill out our booking form here. New appointment slots are released each day and you can book a few days in advance. 

Alternatively, you can email us for advice.

W predominantly host our appointments through Microsoft Teams for your convenience or we can call you. If you need to speak with an Adviser face-to-face for a particular reason, please call us on 01782 294629 to discuss. This is because our booking system randomly allocates an Adviser to your appointment and it is not currently able to tell if an Adviser is working on campus, or remotely, on any given day.

Attending your appointment

All students have access to Microsoft Office 365 which you can log into with your University account. This includes MS Teams.

Advisers will be able to contact you by voice call or video link, even if they are working away from the university and do not have access to the phone network. Teams can also be accessed from a web browser if you don’t have the software.

However, if you have a smart phone you can download the Teams app from the App Store or Google Play. It will allow you connect with an adviser using your mobile phone like any other messenger app. This may be preferable if you aren’t near a computer.




If you have any queries, get in touch at with us at studentadvice@staffs.ac.uk or call us on 01782 294629