What does the Student Advice Team do?

We are here to represent your interests while at Staffordshire University by empowering you to make the right decisions for your circumstances, including student finance, money, housing and academic issues.

We can also advise and represent you during formal university proceedings, whether that's for Academic Conduct, Student Conduct or Fitness to Practice cases. It's really important that you contact us as soon as you have been made aware of any allegations made against you so that we can help. You are entitled to representation and we are here for you, so please contact us if you are facing conduct or disciplinary proceedings. 

To get general advice via email, get in touch with us at studentadvice@staffs.ac.uk 

If you are looking to book an appointment and speak with us, you can now book online using this form. New appointment slots are released each day and you can book a few days in advance. Please note, face-to-face appointments, can only be booked by calling 01782 294629.

Our service is free, confidential, independent and impartial.

How we can help

Student Finance
  • Student Finance
  • Benefits
  • Financial Hardship & Crisis
  • FoodHub
Academic Advice
  • Guidance on Academic Regulations
  • Exceptional Circumstances
  • Academic Conduct
  • Complaints and Appeals
Housing Advice
  • Council Tax
  • Issues with University-managed accommodation (Halls of Residence)
  • Signposting to specialist housing advice services
Disciplinary Matters
  • Fitness to Practice/ Study
  • Student Disciplinary Procedure
  • Academic Conduct Procedure

Meet our team

jamie Jamie Robertson (Voice and Advocacy Manager)
Hi, I'm Jamie and I'm the Voice and Advocacy Manager at Your Union. This means I oversee the operation of our excellent advice team to make sure we're best placed to help students when they need us, and also that we apply what we're learning from students' challenges to prevent them in the future. I've worked at Staffs since 2017, before which I worked at KeeleSU, SoT 6th Form College and in a self-employed capacity. Prior to this and my grey hair, I studied at Staffs and was also part of the Officer Team for two years. When I'm not Voice-ing and Advocating, you'll most likely find me walking my two collies with my family or enjoying a pint in a "proper" pub!
Jess Scougall (SU Stafford Co-ordinator)
Hi! I’m Jess and I’m the Student Union Co-ordinator based at Staffordshire University Stafford Campus. I completed my Undergraduate and Master’s degree here at Staffs and started working at the Union in 2017! I became a Duty Venue Manager in 2021 and now have moved into this role! It is my role to provide you with advice and guidance, work with the Student Voice Team to represent your voice and work with the Student Engagement Team to help with events and activities! When I’m not at work you’ll usually find me watching anime - JoJo’s is my favourite! 
Martin Edwards (Adviser)
Hi, I'm Martin and I have been an adviser for many years. My initial experience came from volunteering and later working for Citizens' Advice. It is through them I qualified in advice work. While working at Staffs Union I have updated my knowledge and skills through training from the Child Poverty Action Group, Citizen's Advice, NUS and the Office of the Independent Adjudicator for Higher Education. I am strongly motivated to help people to the best of my ability and I get great satisfaction from seeing students' interests being well served. When I am not at work, you will find me tinkering with various musical instruments, and running an electronic music night at my local bar.
Ralph Hayward (Adviser)

I'm Ralph. But you can call me anything you like. Within reason.

My Bachelor’s Degree in Theology isn’t really relevant to my work in terms of subject matter, but I use the transferrable and analytical skills and mind-set it provided every day. I became an Adviser in 1995 (yes, I'm that old); at first volunteering for Citizens' Advice and qualifying through their full advice training. Having specialised in disability benefits there (not an area in which I remain skilled), I started advising students in November 1997. I maintain my advice skills and knowledge through numerous trainings and meetings; especially valuing those on student funding provided by NUS and the Child Poverty Action Group plus sessions by the Office of the Independent Adjudicator for Higher Education on University-related matters.

I find it rewarding to try and empower people to take control of their own lives and situations. I try to find ways of unpacking often-complex regulations or systems such that people can navigate through them and manage problematic situations for themselves.

Away from work, I retain an academic interest in Reformation/Cranmerian liturgy coupled with thought on the impact of beliefs (and how we speak of those beliefs) on our ways of thinking and our wellbeing. I still occasionally roll polyhedral dice; dabbling in Runequest Glorantha.

Lisa Hough (Deputy CEO (Services))
I'm Lisa and I'm the senior manager responsible for the advice service at the Students' Union.

How do I contact the Student Advice Team?

To book an appointment, fill out our booking form here. New appointment slots are released each day and you can book a few days in advance. 

Alternatively, you can email us for advice.

We predominantly host our appointments through Microsoft Teams for your convenience or we can call you. If you need to speak with an Adviser face-to-face for a particular reason, please call us on 01782 294629 to discuss. This is because our booking system randomly allocates an Adviser to your appointment and it is not currently able to tell if an Adviser is working on campus, or remotely, on any given day.

Attending your appointment

All students have access to Microsoft Office 365 which you can log into with your University account. This includes MS Teams.

Advisers will be able to contact you by voice call or video link, even if they are working away from the university and do not have access to the phone network. Teams can also be accessed from a web browser if you don’t have the software.

However, if you have a smart phone you can download the Teams app from the App Store or Google Play. It will allow you connect with an adviser using your mobile phone like any other messenger app. This may be preferable if you aren’t near a computer.

If you have any queries, get in touch at with us at studentadvice@staffs.ac.uk or call us on 01782 294629