IN THE EVENT OF AN EMERGENCY ALWAYS CALL 999

If you are calling the emergency services to attend an incident on campus, always dial 01782 294444 to notify Campus Security who will respond and provide support and resources as necessary.

Mental Health Emergencies

If you feel like you cannot keep yourself safe, or if you have seriously harmed yourself, call 999 and ask for an Ambulance

If you need to speak with someone urgently:

Crisis and emergency support is also available from:

Physical Health Emergencies

If someone is seriously ill or injured and their life is at risk, call 999 and ask for an Ambulance

Physical health emergencies can include:

  • loss of consciousness
  • a sudden confused state
  • fits that are not stopping
  • chest pain
  • breathing difficulties
  • severe bleeding that cannot be stopped
  • severe allergic reactions (anaphylaxis)
  • severe burns or scalds
  • someone has seriously injured themselves or taken an overdose

Call 999 immediately if you think you or someone else is having a heart attack or stroke. Every second counts with these conditions.

Also call 999 if you think someone has had a major trauma, such as after a serious road traffic accident, a stabbing, a shooting, a fall from height, or a serious head injury.

First Aiders can provide support in the event of a medical emergency, preserving life whilst emergency help arrives. To contact a First Aider on campus, you can call Campus Security on 01782 294444.

If you're not sure what to do

  • NHS 111 can help if you need urgent medical help or you're not sure what to do.
  • They will ask questions about your symptoms so you get the help you need.
  • You can get help from NHS 111 online or call 111. It's available 24 hours a day, 7 days a week.

Sexual Violence Emergencies

Anyone can experience Sexual misconduct and/or violence or abuse, regardless of their age, gender, race, sexual orientation, religion, class or other personal characteristics

Members of our community who have experienced sexual violence are encouraged to contact the University’s Sexual Violence Liaison Officer (SVLO) team.

The team has been created to provide a caring, holistic ‘wrap-around’ service for survivors of Sexual Misconduct and/or Violence and the wider University community. The team are in place to provide the following services:

  • Immediate and ongoing care and support: referrals to mental health, wellbeing and medical services; safety planning; academic and workplace adjustments; self-care resources; advocacy; navigating resources, Sexual Assault Referral Centre (SARC).
  • Assistance with reporting and complaints: assistance in making an informed decision about next steps should an individual choose to report to authorities within the university or to the police.
  • Provision of information: provision of up-to-date community resource information.
  • Education: delivery of education, prevention, training, and awareness activities with campus partners.

The important thing to remember if you or someone else has experienced sexual violence, no matter where you were, what you were doing, what you were wearing, what you were saying, if you were drunk or under the influence of drugs, it was not your fault; you are not to blame.

If you, or someone else, is in danger, call 999 for emergency services.

For more information or to engage a member of our community with the SVLO team, please email via the link below:

Crime, Safety & Security Emergencies

If the situation feels like it could get heated or violent very soon or if someone is in immediate danger or if you need help right away, call 999 and ask for the Police

If you are at our Stoke-on-Trent campus, or the Centre of Excellence in Healthcare at Blackheath Lane, you can contact Campus Security on 01782 294444 or go to their Control Room if you need help.

  • Stoke-on-Trent: enter the Cadman Building and the Control Room is on your left as soon as you walk in.
  • Blackheath Lane: the Control Room is opposite the main entrance in room BL047

We recommend that you download the SafeZone app and, if you need emergency help, you can use the Emergency Help function.

Fire Emergencies

If you discover a fire or suspected fire, no matter how small, sound the alarm at the nearest manual call point, evacuate the building and call 999 and ask for the Fire Service

On discovering a fire:

  • Sound the alarm at the nearest manual call point
  • Then follow the action on the fire alarm activating
  • Call 999 and ask for the Fire Service
  • If you are on campus, you should then call Campus Security on 01782 294444

Action on the fire alarm activating

  • Do not stop to collect personal belongings
  • Do not tackle the fire unless trained to do so and it is does not put you or others at risk
  • Close all doors and windows behind you if safe to do so
  • Do not use the lifts
  • Leave the building via the nearest and safest exit
  • Gather at the allocated Assembly Point for your building (this is displayed in all buildings)
  • Do not re-enter the building until told it is safe to do so either by a member of the Fire Service or the Estates Incident Control team at the premises you are located

Assembly Points

  • Fire assembly points are indicated in each building across campus. 
  • Please make sure you are aware of the individual instructions for the buildings you are in.