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student advice centre

The student advice centre provides free, factual, confidential, independent  and impartial advice. We aim to empower students to create their own best experience.

Our Reception Opening Times (Summer Vacation)

Day   Stoke
Monday   9:00am - 5:00pm
Tuesday   9:00am - 5:00pm
Wednesday   9:00am - 5;00pm
Thursday   9:00am - 5:00pm
Friday   9:00am - 4:30pm

You can contact the Student Advice Centre by coming and seeing us in an appointment (ring ahead or pop in to our reception to be allocated a timeslot on the day you contact us; (subject to adviser availability), via telephone, via email and by live chatAppointments are available  between 10am and 3pm Monday-Friday, slots tend to be filled fairly quickly so please contact us as early in the day as possible. Alternatively there is a Student Information Point in the Student Space above the Ember Lounge. Please note this is in a public area and is more suited to simple enquiries. You do not have to prebook a slot with this adviser. The Information Point is staffed between 10:00am and 4:00pm Monday-Friday.

Student Advice Centre (Above the Ember Lounge),
College Road,

Tel: 01782 294629

Student Advice Centre:

What do we offer?

The Student Advice Centre offers initial advice via the student advice point. This desk is located above the Ember Lounge in the Student Space and is in a public area. It is suitable for simple queries, but an appointment can be arranged if the issue turns out to be more complicated.  Appointment slots also are available where students can talk to an adviser about more complex issues in a confidential setting. We also offer advice and representation at various University panels e.g. appeals, academic misconduct, disciplinary, complaints etc.

Occasionally due to advisers having other commitments, availability may be reduced; so we advise you to ring and check first, especially if you are travelling any distance.

We also offer information about different topics on our website, this can be found by clicking here.

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Student Advice Centre Policies

The following links are the operating policies of the Student Advice Centre. They explain the principles by which we work, what you can expect from our service and what we expect from you as a client.

Code of Practice

Confidentiality Policy

Complaints Procedure

Email, Telephone and Livechat Policy

Equal Opportunities Policy

Privacy Policy

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