What does the Student Advice Centre do?

The student advice centre provides free, factual, confidential, independent  and impartial advice.
We aim to empower students to shape their own best experience.
 

 

What service  does the Student Advice Centre offer?

The Student Advice Centre offers initial advice via the student advice point. This desk is located above the Ember Lounge in the Student Space and is in a public area. It is suitable for simple queries, but an appointment can be arranged if the issue turns out to be more complicated.  Appointment slots also are available where students can talk to an adviser about more complex issues in a confidential setting. We also offer advice and representation at various University panels e.g. appeals, academic misconduct, disciplinary, complaints etc.
 
Occasionally due to advisers having other commitments, availability may be reduced; so we advise you to ring and check first, especially if you are travelling any distance.
 
We also offer information about different topics on our website, this can be found by clicking here.
 

When is the Student Advice Centre open?

Our reception is open during the following hours
 
Day
Stoke
Monday
8:30am - 8pm*
Tuesday
8:30am - 8pm
Wednesday
8:30am - 8pm
Thursday
8:30am - 8pm
Friday
8:30am - 8pm
* Term time only- shorter hours apply in vacation periods

 

How do I contact the Student Advice Centre?

The Student Advice Centre will endeavour to support students during the current Covid-19 pandemic. As you can understand,  in order to prevent the spread of the virus, we are not offering face-to-face advice. However, we can arrange appointments through Microsoft Teams.

 

All students have access to Microsoft Office 365 which you can log into with your University account. This includes the MS Teams collaboration tool which replaces Skype for Business.

Advisers will be able to contact you by voice call or video link, even if they are working away from the university and do not have access to the phone network. Teams can also be accessed from a web browser if you don’t have the software.

However, if you have a smart phone you can download the Teams app from the App Store or Google Play. It will allow you connect with an adviser using your mobile phone like any other messenger app. This may be preferable if you aren’t near a computer.

Using these measures we hope to provide a continuity of service throughout these difficult times.

Please note, appointments can only be booked by telephone, we cannot book appointments by email. 

Where is the Student Advice Centre located?

You can find us in Stoke here:
Student Advice Centre (Above the Ember Lounge),
College Road,
Stoke-on-Trent,
ST4 2DE

Tel: 01782 294629
Student Advice Centre: sac@staffs.ac.uk

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Where can I find the Student Advice Centre Policies and Procedures?

The following links are the operating policies of the Student Advice Centre. They explain the principles by which we work, what you can expect from our service and what we expect from you as a client.

Code of Practice
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