Student Advice Team
The Students' Union’s Advice Team are here to represent your academic interests by empowering you to make the right decisions for your circumstances, including around student finance, money, housing and academic issues.
We also offer advice and representation at various University panels e.g. appeals, academic misconduct, disciplinary, complaints etc. It's really important that you contact us as soon as you have been officially informed by the University of any allegations made against you so that we can help. You are entitled to representation and we are here to help, so please contact us if you are facing conduct or disciplinary proceedings.
We also offer information about different topics on our website which can be found by clicking here.
To get general advice via email, get in touch with us at sac@staffs.ac.uk.
If you are looking to book an appointment and speak with us, you can now book online using this form. New appointment slots are released each day and you can book a few days in advance.
Opening hours
Our reception is open during the following hours:
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Day
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Times
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Monday
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9:00am - 5:00pm
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Tuesday
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9:00am - 5:00pm
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Wednesday
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9:00am - 5:00pm
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Thursday
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9:00am - 5:00pm
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Friday
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9:00am- 4:30pm
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Attending your appointment
All students have access to Microsoft Office 365 which you can log into with your University account. This includes the MS Teams collaboration tool which replaces Skype for Business.
Advisers will be able to contact you by voice call or video link, even if they are working away from the university and do not have access to the phone network. Teams can also be accessed from a web browser if you don’t have the software.
However, if you have a smart phone you can download the Teams app from the App Store or Google Play. It will allow you connect with an adviser using your mobile phone like any other messenger app. This may be preferable if you aren’t near a computer.
Using these measures we hope to provide a continuity of service throughout these difficult times.
Where can I find information about your policies and procedures?
The following links are the operating policies of the Student Advice Team. They explain the principles by which we work, what you can expect from our service and what we expect from you too.
Code of Practice
Confidentiality Policy
Complaints Procedure
Email, Telephone and Livechat Policy
Equal Opportunities Policy
Privacy Policy
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