Student Advice Centre | Book an Appointment

The Students' Union’s Advice Team are continuing to provide advice to empower students to make the right decisions for them including around student finance, money, housing and academic issues.

The Student Advice Team will endeavour to support students during the current Covid-19 pandemic. As you can understand, in order to prevent the spread of the virus, we are not offering face-to-face advice. However, we can arrange appointments through Microsoft Teams.

To get general advice via email, get in touch with us at sac@staffs.ac.uk.

If you are looking to book an appointment and speak with an Advisor via Microsoft Teams, get in touch with us at union@staffs.ac.uk or call us on 01782 294629 weekdays from 9am. As always we advise you to contact us as early in the day as you can for appointment slots as they can go quickly.

What does the Student Advice Centre offer?

The Student Advice Centre offers initial advice via our remote services. It is suitable for simple queries, but an appointment can be arranged if the issue turns out to be more complicated. Appointment slots also are available where students can talk to an adviser about more complex issues in a confidential setting. We also offer advice and representation at various University panels e.g. appeals, academic misconduct, disciplinary, complaints etc.

Occasionally due to advisers having other commitments, availability may be reduced; so we advise you to ring and check first.

We also offer information about different topics on our website, this can be found by clicking here.

Opening hours

Our reception continues to operate remotely and is open during the following hours:

Day	Times
Monday	8:30am - 4:30pm
Tuesday	8:30am - 4:30pm
Wednesday	8:30am - 4:30pm
Thursday	8:30am - 4:30pm
Friday	8:30am - 4pm

Attending your appointment

All students have access to Microsoft Office 365 which you can log into with your University account. This includes the MS Teams collaboration tool which replaces Skype for Business.

Advisers will be able to contact you by voice call or video link, even if they are working away from the university and do not have access to the phone network. Teams can also be accessed from a web browser if you don’t have the software.

However, if you have a smart phone you can download the Teams app from the App Store or Google Play. It will allow you connect with an adviser using your mobile phone like any other messenger app. This may be preferable if you aren’t near a computer.

Using these measures we hope to provide a continuity of service throughout these difficult times.

Please note, appointments can only be booked by telephone, we cannot book appointments by email.

Form of Authority

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Where can I find the Student Advice Centre Policies and Procedures?

The following links are the operating policies of the Student Advice Centre. They explain the principles by which we work, what you can expect from our service and what we expect from you as a client.

Code of Practice

Confidentiality Policy

Complaints Procedure

Email, Telephone and Livechat Policy

Equal Opportunities Policy

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