COVID-19: Student Support and Wellbeing Services

Student Support and Wellbeing Services – Arrangements from 23rd March 2020

 

What is happening?

We want to reassure you that Student Support and Wellbeing Services will still be available to you, but the way in which you access support is changing in response to the ongoing Covid-19 situation.

 

Why has this decision been made?

To minimise the potential for spreading Covid-19, the decision has been made for all Student Support and Wellbeing appointments to be carried out via telephone rather than face-to-face. Your wellbeing is of utmost importance to us and this decision has not been taken lightly.

 

How do I contact the different support services?

Details of how you can contact each of the support services are detailed below:

 

Student Hub

The Student Hub will open as usual until further notice. Calls can be made to 01782 294751 or email studenthub@staffs.ac.uk

 

Student Guidance

To book a telephone appointment you can either email the Student Guidance Team at support@staffs.ac.uk or you can book via the online booking system here: https://bookings.staffs.ac.uk/

The Student Guidance Team will monitor the inbox as usual and any appointments already booked will now be via telephone.

For students who have a booked a Learning Contract Appointment with a member of the Student Guidance Team; the Advisor you have the appointment with will contact you, via telephone, at your appointment time.

If you still need to book a Learning Contract Appointment click on the following link to book a telephone appointment: https://bookings.staffs.ac.uk/

 

Counselling/Disability Support/Wellbeing Appointments

Any appointments already booked will now be via telephone. The person you have the appointment with will contact you at your appointment time.

To book an appointment you can email studentwellbeing@staffs.ac.uk – please remember to state which service you would like to make an appointment for.

 

International Student Support

To book a telephone or online appointment you can either email the International Student Support Team at isa@staffs.ac.uk or you can book via the online booking system here: https://bookings.staffs.ac.uk/

The International Student Support Team will monitor the inbox as usual and any appointments already booked will now be via telephone or online.

 

Regional Access Centre

Appointments or for queries related to your Disabled Students Allowances recommendations please email accesscentre@staffs.ac.uk

Appointments will be offered remotely by telephone or using online video software. If you would prefer to wait for a face to face assessment, let us know and we will contact you when we are able to resume face to face appointments.

 

Sexual Violence Liaison Officer (SVLO) Support

Should you require support from the SVLO Team please email svlo@staffs.ac.uk and one of the team will get back to you as soon as possible. Support will be offered by telephone and email. More information can also be found on the SVLO website https://www.staffs.ac.uk/student-services/get-support.jsp

 

Chaplaincy

You can contact Mick the Chaplain daytime or evenings, as well as weekends on Mobile 07887 655487, send a text to the same number (07887 655487) or email m.williams@staffs.ac.uk

 

Careers

The careers service will continue to off support with

  • CV’s,

  • covering letters,

  • personal statements,

  • interview preparation

  • general queries

To access the careers service email careers@staffs.ac.uk or telephone 01782 294991

 

Library Services

  • Student and Staff access only

  • Online enquiries only

  • SU staff and student access only

  • Online enquiries only

  • Renewals will be extended

  • Will be able to order e-books if available

 

Online Resources and Help

Library questions can be asked here
Email: academicskills@staffs.ac.uk
Online: Library e-Helpdesk form

The Student Hub currently remains open with limited staff available to provide information only. ALL appointments will be by telephone

 

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