Frequently Asked Questions (FAQs)

This page will be updated over the coming weeks as new questions are asked

You.

Every year you elect 4 students, just like you, through the annual Leadership Race to lead the Students' Union. They deliver the game-changers, influencing your University experience on a daily basis and in the longer term too.

The Officers are supported by a team of core staff, student staff members and volunteers working hard in our venues and shops, supporting students through our advice centre and helping you to get involved and make the most of your time at Staffs.

Four students also volunteer as Student Trustees on our Trustee Board during their studies, these meetings give them the opportunity to provide student-focused feedback at meetings to ensure you remain the key focus in our goals as we progress forwards.


Our four Staffs students, much like yourself, are elected to lead and shape the direction of the Students' Union.

They are creating game-changers on the issues that matter to you! So if you see them out and about, why not stop them for a chat, or add your big ideas to our online Better Staffs Forum.

 

Hannah Blackburn
President
Anthony Wallace
Vice President
Hayden Tsang
Vice President
Anesu Choto
Vice President
       
Hannah Blackburn Anthony Wallace Hayden Tsang Choto Anesu
       
 
 
 
 

Have you done the following steps?
• Step 1 - Click the green Student Login button

Login page circling green student login button

• Step 2 - Enter your university details. Please note if you are already signed into your university account, the SSO (Single Sign On) will automatically log you into the website after you click Step 1

University Login Portal

• Have you registered a guest account?
If you have registered an account on the Students' Union website, the system will detect a duplicate and temporally block both accounts either once your student data comes across after compeleting online enrolment or is already within the dataset. This is because the system looks up all accounts with the same first name, last name and date of birth. This usually gets resolves by a union staff member every few days. If you need access to the website urgently, please email union@staffs.ac.uk with your student number

• Have you checked to see if your data has come across to the Students' Union? Check Student Status Here
If this is not the case then you need email Student Connect stating that you wish to be a member of the Students' Union
Please login to see what you are currently eligible to do on the Students' Union website
Please login to see what you are currently eligible to do on the Students' Union website
You can find all our current Student Groups by clicking the following link: See all Student Groups
Another way to get to Student Groups is to go to 'Get Involved" on the navigation bar

Want to join a Student Group that doesn't exist this academic year? Create it and manage it! Looks great on your CV!
Just complete the following form here

Your Union's Networks are specifically designed to help represent the diversity of Staffordshire University's varied student body by recognising our students' various backgrounds and identities. Via any of the Networks that best describe you, you can add your voice and help our different minorities be heard in the crowd.

Interested? There's a full list of Representative Networks below and the pages include their top priorities for the year ahead - so Be Part of It and help us gather like-minded people together to make positive change at Staffs. 

Current Networks:
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We are here to represent your academic interests by empowering you to make the right decisions for your circumstances, including around student finance, money, housing and academic issues.

We can also advise and represent you during formal university proceedings, whether that's for Academic Conduct, Student Conduct or Fitness to Practice cases. It's really important that you contact us as soon as you have been made aware of any allegations made against you so that we can help. You are entitled to representation and we are here for you, so please contact us if you are facing conduct or disciplinary proceedings. 

To get general advice via email, get in touch with us at studentadvice@staffs.ac.uk 

If you are looking to book an appointment and speak with us, you can now book online using this form. New appointment slots are released each day and you can book a few days in advance. 

Our service is free, confidential, independent and impartial.

The Advice Team provide advice and advocacy to students in the following areas:

Money Advice

  • Student Finance
  • Benefits
  • Financial Hardship & Crisis
  • FoodHub

Academic Advice

  • Guidance on Academic Regulations
  • Exceptional Circumstances
  • Academic Conduct
  • Complaints and Appeals

Housing Advice

  • Checking Tenancy Agreements
  • Council Tax
  • Issues with landlord/ other tenants
  • Tenancy Deposits

Disciplinary Matters

  • We can represent and advocate with things like:
  • Fitness to Practice/ Study
  • Student Disciplinary Procedure
  • Academic Conduct Procedure
 


To book an appointment, fill out our booking form here. New appointment slots are released each day and you can book a few days in advance. 

Alternatively, you can email us for advice.

We are continuing to support students during the current Covid-19 pandemic. As you will understand, in order to prevent the spread of the virus, we are only offering face-to-face advice in crisis situations. However, we can arrange appointments through Microsoft Teams or we can call you.

All students have access to Microsoft Office 365 which you can log into with your University account. This includes the MS Teams collaboration tool.

Advisers will be able to contact you by voice call or video link, even if they are working away from the university and do not have access to the phone network. Teams can also be accessed from a web browser if you don’t have the software.

However, if you have a smart phone you can download the Teams app from the App Store or Google Play. It will allow you connect with an adviser using your mobile phone like any other messenger app. This may be preferable if you aren’t near a computer.


All students have access to Microsoft Office 365 which you can log into with your University account. This includes the MS Teams collaboration tool which replaces Skype for Business.

Advisers will be able to contact you by voice call or video link, even if they are working away from the university and do not have access to the phone network. Teams can also be accessed from a web browser if you don’t have the software.

However, if you have a smart phone you can download the Teams app from the App Store or Google Play. It will allow you connect with an adviser using your mobile phone like any other messenger app. This may be preferable if you aren’t near a computer.

Using these measures we hope to provide a continuity of service throughout these difficult times.


Owned and run by Staffordshire University Students’ Union, GreenPad is a free service for students to secure good quality and affordable accommodation.
GreenPad specialises in providing accommodation perfect for the student customer. All our properties are checked by our dedicated GreenPad team to make sure they meet the highest standards. Better yet, using our service is completely free to students.
We have a wide selection of options available, from London House and Poulson House, our modern halls of residence exclusively managed by GreenPad. Poulson House consists of studio living and London House is a combination of studios and flats with communal areas. We also have some amazing houses from 2-8 bedrooms.
All of our properties and tenancy agreements are also inspected by our experienced team to make sure you get the fairest deal. As we’re called GreenPad it means we also encourage our landlords to create homes that are not only good quality, but good for the environment too.
 

Find accommodation here

At Staffordshire University 66% of students are over the age of 21 , with a high number having dependents. We took the decision long ago that the term "freshers" tends to be aimed towards 18-21s and our mature students felt that the week wasn't for them. We want students to know that everything we do is fully-inclusive regardless of age throughout Welcome, which is why we adopted the name
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© Staffordshire University Students' Union 2021